FAQs

Development by DDSHOPAPPS

  • General

  • What are the perks of joining the Number One Caviar Club?

    Join the Number One Caviar Club and unlock exclusive rewards with every purchase. Register your free account today and receive 1,000 bonus points! Earn 4 points for every $1 spent and redeem them for rewards such as free shipping, 25% off your order, mystery gifts, or even a complimentary tin of caviar. Whether you redeem points right away or save them for higher-value rewards, the more you spend, the more you earn—enriching every purchase with added benefits.

    Note: All points earned will expire within a 180 day period. Spend them before they expire!

  • What are your active days for overnight delivery?

    Monday through Thursday until 5pm (ET). All caviar orders placed after Thursday, 5pm (ET) will be shipped overnight on Monday. Overnight shipping does not guarantee same-day fulfillment.

  • How do the promotional codes work?

    All promo codes including the FIRST TIME ORDER after subscribing to our Email and SMS Marketing are disabled during site-wide promotions (Christmas, Independence Day, Thanksgiving, etc.). First time order promo codes will be active when site-wide promotions are completed or have reached it's end date.

  • What are your hours for local pick-ups?

    Local pick-up times may vary throughout the week. On most days, we're open until 6 PM, but we offer extended hours on select days to accommodate dinner service. For the most up-to-date information, please refer to our Google listing below.

    https://g.co/kgs/pWWgCrB

  • Tips for Storing Caviar to Preserve Freshness

    Most caviars remain fresh for four to six weeks. For optimal storage, keep it just above freezing, ideally between 28 and 32 degrees Fahrenheit. Avoid full freezing.

  • How Long Does Caviar Stay Fresh?

    Number One Caviar is packed fresh for each order, and for the best flavor and quality, it's recommended to enjoy it within 3 days of receiving it.

    Unopened tins of caviar can be stored in the refrigerator for 4 to 6 weeks, while non-sturgeon caviar such as Salmon Roe or Trout can last about 2 weeks refrigerated or up to a year when frozen.

    After opening, caviar stays fresh for about 5 to 7 days.

  • The Ice Packs Melted, Is My Caviar Spoiled?

    We include enough ice packs with all our refrigerated and frozen products to maintain their cool temperature during shipping. The gel packs are designed to melt by the time your package arrives, making your caviar ready for refrigeration right away. As long as the product stays partially cool, it remains safe to consume.